New Medicines Globally

Medicine access. For everyone.

We are a registered as an international pharmacy and are experts in medicine access. No matter who you are or where you live, we will guide you and your physician to safely and legally access a prescription medicine that is not yet approved or available in your country.

Thousands of patients helped with information and access from 175 countries. Let us help you.

We have received enquiries from patients from all over the world. View our live map to see the countries we have supported with information and access to date.

"Thanks to I was able to obtain a prescription-medicine for my 10 year-old son which is not available. The result of this organization's work has greatly improved the quality of life for my son."
- Joel Roman

300% more doctors and patients requesting unapproved medicines to save lives

“We’re committed to supporting you from the moment you contact us and until the medicine you need is safely delivered to you, wherever you live.”
Doctor Akshi Sudan
Patient Support Team Lead

Personal and reliable support.

Our Patient Support team is dedicated to guiding you throughout the entire process. We will personally support you from the moment you contact us for your medicine and until it is safely delivered to you and your doctor for your treatment. On average this process takes approximately 15-20 days.

You can reach us via WhatsApp, phone and email Monday to Friday from 9:00AM until 6:00PM (CET). We can support you in 13 languages (Afrikaans, Arabic, Croatian, Dutch, English, French, German, Hindi, Italian, Portugese, Romanian, Spanish, Urdu).

“We source the most recently approved medicines so our patients across the world can access the best treatments when they need them.”
Daniela Figueira, PharmD
Medicine Access Sourcing Manager

Always on the lookout for the latest medicines.

The world of innovations in health moves fast. For today’s problems, there might be unforeseen solutions tomorrow. Every day our team visits reputable regulatory approval bodies and health authorities, pharma companies and health innovators around the globe to find you the latest medicines in neurology, oncology and rare diseases that enable and help you with your treating physician to fight your disease in the best way possible.

“When my friend passed away because he couldn’t access a medicine only approved in the US, I realised we had to change the system.”
Sjaak Vink
Founder and CEO

Experts on a mission, at your service.

At, we believe it’s the right of every individual to have freedom of access when it comes to health. Our team is helping people everywhere access the latest medicines that are not approved or available where they live.

We’ve been there ourselves and we want this unfairness to stop. We are committed to empower you with your physician to make the best treatment decisions that are not restricted by who you are or where you live.

What doctors say about us.

The team of is wonderful with my patients. Their experts always respond very fast and are a valuable source of information and help for me and my patients. No one else in the US is capable of making unapproved medicines available to my patients. They do. and their mission are very special. I am really happy to have this additional option for my patients.

Professor Neil A. Shneider, MD
Director of the Eleanor and Lou Gehrig ALS-Center USA

Our patients share their stories

Marcus has written a fictional novel based on his personal experience called “Always Losing Something” in which he mentions TheSocialMedwork (currently When asked why he included us:

In New Zealand there’s a national health system where cost is important and patients don’t get told about possible drugs that are available through I just wanted to raise awareness by putting your name in the book so patients know there’s a little more than what the national health service provides.

- Marcus, ALS patient (New Zealand)

Frequently asked questions.

Find below answers for the most common patient questions.

Why do I need a prescription?

It is important that your treating doctor is fully aware and supports your treatment. Your doctor needs to monitor the treatment for safety reasons. The prescription is the evidence that your treating doctor supports you. It is also legally required by customs for import, and for collection from the pharmacy.

What information should the prescription contain?

The prescription should include:

  • Patient's name and date of birth

  • Name of the medicine and dosage

  • Required quantity

  • Doctor's name and signature

  • Doctor's registration number and/or stamp

Ideally, the prescription should be issued in English. Alternatively, a translation (unofficial is sufficient) must be provided.

Please be aware that your doctor may be contacted by one of our team members or by the processing pharmacy in order to verify the prescription.

Can I pick up the medicine in your office in Amsterdam?

No. You are welcome to visit us at our office, but the medicines pick-up point is always in the pharmacy, not the office.

For EMA approved medicines with prescriptions from within the Schengen zone, you can pick the medicines up from our partner pharmacy in Amsterdam, Luxembourg or Dusseldorf. For non-EMA approved medicines, with prescriptions from within the Schengen zone, you can pick the medicines up in our partner pharmacy in Dusseldorf. If you have requested to collect your medicines, you will receive a notification when the medicines are in the pharmacy and ready for you. Please note that the pharmacy is not at our office.

There are also options to deliver the medicines to other countries. Please get in touch with our Patient Support Team to discuss which other pick-up and delivery options may be suitable for you.

Can I cancel my order if I change my mind?

If you would like to cancel your order, please get in touch with our Patient Support team immediately. Generally, if you have already paid the invoice, the order has been processed by us and cannot be cancelled. We start sourcing the medicines as soon as we receive payment, and once the medicine has been ordered on behalf of the patient we cannot return the medicines. However, in some cases, there may be a delay in the sourcing process in which case we will have a small window for cancellations.

What happens if the payment is made after 14 days and the costs have changed?

As stated, the price quoted on your order confirmation is valid for two weeks from the send date. If you pay after this date and the prices have changed, you will be required to pay the price difference.

How long does it take to ship my medicines?

Delivery times vary from country to country and are also dependent on the medicines you order, and on custom clearance, but a rough guide would be 1-2 weeks. Once the medicines have been shipped, we will send you a tracking number and keep you informed about your delivery. For a more detailed estimate for your desired medicine, please get in touch with our Patient Support Team.

Please be aware that due to the COVID-19 situation worldwide and the country lockdowns, we will sometimes experience delays in shipping.

How can I track my order?

When your order is shipped to you, you will receive a tracking number and a link to track your shipment online. This will allow you to be able to track your order.

Is it legal to import medicines from abroad?

Yes. Most countries have a Named Patient or Personal Import law or regulation which enables patients to import medicines from abroad that have not yet been approved in the patient’s country. This can only be done with a doctor's prescription and, depending on the country, some additional requirements. For more information, read our blog post here.

Why do I need to pay before receiving the medicine?

As we operate on the named patient import basis, every order is specifically processed for an individual patient for his/her personal use (only). Legally, neither we nor the supplier are allowed to hold stock of those medicines, instead we are obliged to source it on a case by case basis. We need to pay before we get the medicines, therefore we can only process your order after we receive your payment.

Can I claim the cost of the medicine via my country's healthcare system?

Some countries have a government fund providing financial assistance for citizens to access lifesaving medical treatment abroad. The best thing would be to check with your country's own health ministry. We also highly recommend checking out local patient blogs, communities and patient organisations to find out more about your options.

Did you not find what you were looking for?

Our Patient Support team is available Monday to Friday from 9:00AM until 6:00PM (CET).

Either we have your medicines, or we find them for you.

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