Yes, your doctor’s support is essential. We can only assist you in getting a medicine unavailable in your country if your treating doctor prescribes it to you.

• Search for the medicine you need on our website.
• On the medicine’s page, click on “Request medicine”.
• Upload your prescription and answer a few short questions to help us understand your situation.
• Our Access Support Team will get in touch within 24 hours to give you more information about import documents, delivery timelines, and a personalized price estimate.

Are you looking for a medicine that isn’t on our website? Contact us and we’ll do our best to find it for you.

A prescription is evidence that your treating doctor is fully aware of and supports your treatment. After all, they bear the end responsibility for monitoring it.

From a legal perspective, a prescription is also required by customs for import, and by the pharmacy for medicine collection.

Depending on your country, additional paperwork from your doctor may be required. We’ll guide you and your doctor through the process.

We can ship to most countries in the world. However, we are currently unable to ship to Cuba, Iran, North Korea, Sudan, or Ukraine. Patients from these countries can pick up their medicine at a pharmacy outside their country.

For specific medicines, there may be additional shipping restrictions due to import regulations.

For the most accurate information in your case, please get in touch.

Delivery times vary based on your location, the medicines you order, as well as customs clearance. However, a rough guide would be 1-2 weeks.

Once the medicines have been shipped, we’ll send you a tracking number and keep you informed about your delivery.

For a more detailed estimate for a specific medicine, please get in touch with our Access Support Team.

The price is determined by the manufacturer and can vary from one market to another. Often, the first market where a novel medicine is approved is the USA. Unfortunately, it’s also the most expensive pharma market in the world. Until another regulator elsewhere approves the medicine, it’s only available at the US price.

Over time, as more regulators approve the medicine and the production levels go up, the price may change, but most of our patients don't have the time to wait.

Therefore we offer the medicines as soon as possible, from the supplier with the lowest price.

Contact your health insurer for potential reimbursement, which varies from country to country.

Yes, it is legal. Most countries have a Named Patient or Personal Import law or regulation which enables patients to import medicines from abroad that have not yet been approved in the patient’s country. This can only be done with a doctor's prescription and, depending on the country, some additional requirements. For more information, read our blog post here.